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Tekpros About Us
 
Managed Services
 
The TEKPROS Managed Services practice provides a team of highly experienced consultants that work as an extension of your internal team. Our consultants are managed by our experienced certified Program and Project Managers and is designed to streamline and optimize how resources accomplish work to lower your total cost of ownership and achieve higher levels of performance through defined SLAs.

Each Managed Services engagement is customized to meet your specific needs and can include any or all of the following responsibilities:

Technology and industry-focused advisories and Centers of Excellence
Discrete practice oversight
Engagement management and governance
Resource capacity planning
Resource selection, customized onboarding and training programs
Collection of relevant institutional knowledge
Documentation of in-scope work processes
Performance reporting, benchmarking and communication management
Scaling resources up or down seamlessly
Transition planning and execution
Quality assurance of deliverables
Process improvement consulting and implementation
Development of Outsourcing Road Map with baseline metrics